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FAQs (Frequently Asked Questions)    Quick jumps: 

About Lemonrock gig guide

Adding content (gigs, news, etc)

Your own pages

Regular Events

Joining Up

Privacy

Error Messages

Security, e-mail addresses and passwords

What can't Lemonrock do?

Miscellaneous
About Lemonrock gig guide
  What is Lemonrock?

Lemonrock is the only UK gig guide that lets bands, artists and venues quickly update their own gigs, info, pictures, music, ads and news on the web! Promote all your gigs yourself simply by logging in - the details will appear immediately in our gig guide! You get your very own pages on Lemonrock, with your own page names! Add photos, MP3s, news, classified ads instantly! Plus: interactive booking diary, gig feeds to your own site, gig alerts, gig reviews, flyer printing... and much more!

Live Music goers use Lemonrock to give them the best up-to-date live music guide on the Web and on their mobile phones! Lemonrock is viewed by thousands of people every day, giving you a huge amount of publicity for your live music.


  Is Lemonrock easy to use?

Yes. Lemonrock uses a very simple page editor which you see after you login (view examples here »). Adding a gig, band/artist or venue is easy. And once you've done that, adding classified ads and news is a breeze. We've spent years making Lemonrock simple and quick to use.


  What types of live music can I promote?

All types. We list rock, folk, acoustic, jazz, blues and everything in between.


  What geographical areas do you cover?

The whole of the UK and Ireland.


  What types of venue do you list?

We list music venues of all sizes; arts centres, bars, pubs, restaurants, clubs, concert halls, outdoor events, and many, many more.


  How much does it cost?

All members get 14 days FREE trial membership (Music Lover membership is completely free). After your trial membership expires, you can upgrade to Full Membership, get much larger allowances for gigs, photos, MP3s, blogs, etc.

Our current rates can be seen here »


Adding content (gigs, news, etc)
  How do I get my gig listings onto Lemonrock?

First, join Lemonrock as a Band/Artist member or as a Venue/Promoter member. After you submit the joining form, we create a login account for you, and allocate any existing bands/artists or venues that you want to edit. You then receive an e-mail from us containing your password. Simply login, and start adding gigs (see below).


  What are the steps to add a new gig?

There is a step-by-step guide here ». Briefly, the steps to create a gig are:

1. Make sure that the venue exists (create it in 'my venues' if not)

2. Make sure that the band/artist exists (create it in 'my bands/artists' if not). These new venues or bands/artists remain 'yours' until the actual owner requests that they are transferred to them.

3. Create the new gig in your 'my gigs' section, selecting the venue and band/artist by typing in the name, or selecting it from a list.

If you prefer, you can also create a gig quickly by going to a venue or band/artist page and clicking on the 'Add gig...' link near the top of the page. You must be logged in to add gigs.


  How can I get my gig to the top of the listings?

Gigs for each day are shown in the gig guide in the order they were added to the site, so the sooner you add them, the more exposure they'll get. Regular gigs are always listed after all the one-off gigs. Please note that certain genres, such as 'other', 'comedy', 'karaoke' and 'disco' are listed at the end.


  When do my band/artist/venue/gig/event/ads details appear?

After you create your details, they appear immediately on the gig guide, complete with photos.


  Can I edit gigs that were added for our band/venue by someone else?

Yes. As a member, you simply login and edit/update the information.


  Can I put private gigs onto Lemonrock?

Yes. To prevent the gig showing up in the public listings, your venue name or gig 'short description' should include the word 'private' (e.g. 'Private Function'). All private gigs appear on your own page, in your private diary and in your gig feeds.


  When do my reviews and my news stories appear?

Reviews and news usually appear within 24 hours, but this is usually much faster.


  How do I see the gig listings on my mobile phone?

Most mobile phones have a mini web-browser (or at least an older-style black and white WAP browser) built in. Just type in 'lemonrock.com' (or 'lemonrock.mobi') to see what's on in your area over the next few weeks; search for bands and venues, and browse ads and news. You can easily change the postcode/city search, and Lemonrock will save your settings for next time.


  What do I do when a gig is cancelled or sold out?

You'll need to update your 'my gigs' section, and mark the gig as cancelled, or sold out.


Your own pages
  How do I get my own page?

Just tell us when you join if you're already on Lemonrock. If you are, we'll give you permission to change that page. If you're not on Lemonrock, you simply create your own page!


  My band/venue is listed on Lemonrock but it says the page is not adopted or regularly maintained. Can I maintain it?

Yes, if you are connected with the band/venue and the page is unadopted. Simply apply to be a Lemonrock member (Band/Artist Member or Venue/Promoter Member, as appropriate). Once you have been given your password you can login and edit the details (we set this up for you when you join). If the page is unmaintained, rather than unadopted, it may have been previously adopted by someone connected with the band/venue. You can still apply to maintain the page, but we may reduce your free trial period if another member of your band, or a previous venue member, was maintaining your page before.


  How do I get my photos on the site?

Once you've joined Lemonrock, you simply click a button on your edit page to select the photo. It's really easy! Photos appear instantly on the site. You can change your photo as often as you like. You can also add lots of photos for inclusion in your own 'gallery' on your page, and select any of these as your main photo, so you can ring the changes!


  I run a venue. Can I add new bands/artists to Lemonrock?

Yes. You can easily create new band and artist pages yourself.


  I'm an artist/in a band. Can I add new venues to Lemonrock?

Yes. You can easily create new venue pages yourself.


  How many live bands/gigs/venues can I update myself?

You can see the allowances for each type of membership here ».


  Do I get exclusive access to my pages?

Yes. No-one else apart from you and the Lemonrock Editors can access your band, venue or business details. If you add gigs to the site, these can be edited by the venue, the artist and the Editors. More info »


  Can I put up a photo of the band I'm putting on at my venue?

Yes, if the band/artist has no photo on their page, you can put your own photo of them into the gig listing. Otherwise the band/artist's own photo will be used in the listing.


  How do I add new gallery photos without deleting existing ones?

No photos are ever actually deleted without your confirmation. There is a limit of 50 photos that you can upload and keep on the site. The 6 photos shown on your page are the ones that have the lowest 'Show order' numbers, which you set for each photo. For example, if you have 8 photos ('Show order' in brackets):

1. Dave (6)
2. Dee (5)
3. Dozy (0)
4. Beaky (9)
5. Mick (4)
6. Tich (3)
7. Elvis (2)
8. Cliff (1)

then photos 4. (Beaky) and 1. (Dave) will not show because they have the highest numbers when only 6 photos can be shown.

In addition, the order of photos shown is by increasing 'Show order', left to right.


  We're a covers band. Can we put our covers songs on the site?

Yes. Lemonrock pays MCPS-PRS a licence fee that allows you to post cover versions of copyrighted songs, recorded by you or your band, on the site.


  Our drummer/singer has already got access to our band and can edit our info and gigs. Can I also update this information?

If several members of the band want to join, it's best to use the same login details as the original applicant. In certain circumstances we may be able to offer you a separate login account - please e-mail us your requirements. Note that when you share a login account, only one of you can be logged in at once.


  Can I place news articles directly on the site?

Yes. Simply login, write your story (or cut and paste it from somewhere else), and click a button. You can include a photo to accompany the story, too. We'll review all the stories we receive, (and edit them where necessary), and we aim to get your story onto the main news page of the site within 24 hours. Very short articles may not be published, at the Editor's discretion. News articles containing only gig dates will not be published.


  I'm a venue promoter. Can I post MP3s of bands/artists that I put on at my venue?

Yes, but please obtain the permission of the band/artist before you post their tracks.


  Can I e-mail you my MP3s?

No - you simply use your edit page to do this. Your MP3s will appear instantly on your band/artist page, and on the main MP3 page!


Regular Events
  How do I set up regular events?

When you login, create a new gig or event in your 'my gigs' tab. Fill in the information about the event, and then set the Repeat period to 'every week', 'every 2 weeks' etc, and set the week pattern in the On/Off boxes. You must also set a final date that is within one year of the start date. Your event will then show up in our listings until the final date. To keep your gig showing regularly in our gig guide, you should update the start and final dates before the final date, say every few months.


  I use the recurring gig feature to add both weekly and monthly gigs. However it would be useful to be able to delete just a single entry in the recurring pattern. For example, we close over Xmas/New Year, and have a summer break.

The solution for this situation is:

There is an 'end date' for all regular gigs. Create two entries for the gig, one ending before the holiday, the other starting after the holiday. You'll need to re-enter the same event information in both regular gigs.

Note that, if your regular event would actually fall on Christmas Day, Boxing Day, or New Year's Day, your regular gig will *NOT* show, as Lemonrock automatically suppresses regular gigs that fall on these special days. However, Christmas Eve, Dec 24th, is not automatically suppressed.


  I have a repeating gig that goes on all year. But sometimes I want to put a 1-off gig on instead. How do I do this?

You simply create a one-off gig on the relevant date. You can choose how one-off gigs and regular gigs interact - each regular gig has a 'One-off gig override' setting in your edit page. You can choose to show both the gigs, or to only show the one-off gig, as you wish.


  I have two gigs on at the same date and time at my venue. One is a regular event, and one is a one-off event, but the regular event is not showing in the listings. Why not?

You can choose how one-off gigs and regular gigs interact - each regular gig has a 'One-off gig override' setting in your edit page.


  I have a regular gig at my venue. I added a one-off gig on the same day but the regular gig is still showing. How do I hide the regular gig in this case?

You can choose how one-off gigs and regular gigs interact - each regular gig has a 'One-off gig override' setting in your edit page.


Joining Up
  How do I join?

Select a membership type here and fill in a simple form.


  What is the membership fee?

Our fees are shown here. All memberships are free for 14 days, and our Music Lover membership is completely free!


  When and how do I go about being a "paid member"?

After your free period has finished, you can easily renew your membership. Just login, go to your 'my membership' section on your edit page, and click the 'Upgrade to Full Membership' button. You can also renew any time before your free period expires, and will get the full membership period added on to the end of your free period.


  My membership isn't due for renewal yet, but I want to take up your special offer price. Will I lose some of my original membership time?

No. You will get all your original membership period, plus the new period that you pay for (12 months). In other words, the membership that you pay for is added on to the end of your current membership, which you can see in your 'my membership' section.


  What types of membership are there?

There are 2 basic membership types:

1. Promoter Membership (for bands/artists, or venues/promoters, or shops/studios/businesses etc)

2. FREE Music Lover Membership (for posting classified ads, seeing what's happening in your personal music network, more powerful searches, gig alerts and more)

More details about our memberships »


  What happens when my free trial membership expires?

After your free trial, you can choose to continue using the full features of Lemonrock by paying the membership fee on-line. If you choose not to upgrade to Full Membership, you will not be able to add new gigs, photos, ads, MP3s, blogs or news. You can upgrade to Full Membership at any time, before or after your free trial period.


  How long will you take to process my application?

If you're joining as a Music Lover Member (FREE) and are not connected with a band/artist, venue or music service, you'll get instant access. If you're joining as a band/artist, venue or services Member, we aim to join you up within 24 hours, but usually this is much faster.


  Will you ask me for payment up-front?

No. If you decide, after your free trial period, that you'd like to continue adding gigs and using Lemonrock to the full, you'll be taken to a secure WorldPay site for payment, which will only take a minute.


  Do you keep my credit/debit card details on your site?

No, we don't keep any records of your credit/debit cards on our site. Payment is handled by a secure site run by WorldPay, part of the Royal Bank of Scotland.


  I'm in more than one band. Do I have to pay membership for each one?

No. You can add several bands/artists to your profile, and change details, add gigs, upload photos, etc for any of your bands, all for the price of one membership fee. This also applies if you run more than one venue. When you join up, remember to tell us which bands you're in or which venues you run, so that we can assign you the relevant pages if they are already on Lemonrock.


  Why is Lemonrock a subscription-based service?

Lemonrock is free for all to browse, both on the web and on mobile phones. The small annual charge for membership (for Band, Venue and Service Member) covers the massive amount of work that goes into designing, testing, advertising and maintaining this unique site.

Lemonrock runs on a dedicated Web server (we don't share our server with anyone else) to give you faster and more reliable access to a site that is here to stay! We believe Lemonrock is great value for what it offers. The Lemonrock site is edited and maintained on a daily basis, and, like any quality newspaper or magazine, this takes a great deal of time and effort.


  Do you offer any free memberships?

Our Music Lover membership is free, and enables you to login to Lemonrock, keep a personal gig diary, create your own profile, place music ads, set up gig alerts, and download MP3s.

If you want to use Lemonrock to promote events you run for a charity, we will consider giving you a free Venue/Promoter Member membership. You will need to prove to us that you are connected with a UK Registered Charity, and you must join Lemonrock using an e-mail address with the same domain name as the specified charity web site to obtain your free membership. You will only be permitted to add gigs organised by, and for the sole benefit of, the specified charity. This free membership is not offered to venues or individuals who occasionally stage charity events as well as non-charity events. Please contact us for consideration.


  How do I renew my membership?

First login, then go to your 'my membership' section and click on the 'Renew' button.


  What payment cards do you accept?

We accept VISA, MasterCard, Maestro, Electron, Solo, JCB and VISA Delta.


Privacy
  Will you share my details with anyone else?

Absolutely not. Your personal details are kept safe and will never be disclosed, sold, given or hired to any third party.


  Do I need JavaScript or Java enabled in my browser?

In order for the login process to work, and for many of the time-saving features on Lemonrock, JavaScript is needed in your browser. No Java is required however. If you have problems logging in, check the settings of your firewall or anti-virus software, which may have been configured to stop JavaScript getting into your browser.


  Do I need cookies enabled in my browser?

If you want Lemonrock to remember all your settings (band, venue, gig search preferences), your browser must allow cookies for www.lemonrock.com. If you want to login to Lemonrock and use your page editor to update your pages, again, your browser must allow cookies for www.lemonrock.com. You can check here » if your browser has cookies enabled for this site.


  I'm worried about my login e-mail address being found and used by spammers. Will you ever publish my private e-mail address on your site?

No. Only the e-mail addresses of your venues, bands/artists and shops/studios/businesses are shown, and you also have the option of hiding these if you want.


Error Messages
  I have created a new venue but I get an error message saying 'You have 1 venue that will not show in any gig listings due to an unknown town/city'. What's wrong?

The town or city that you typed in has not been recognised. If you use auto-complete, you will see a list of towns appearing as you type. Select a town or city from the list by using the up and down arrow keys.


  I have created a new gig but it is not showing on the main Lemonrock site. Why not?

There are a few possible reasons for this.

(1) Band/artist unknown. If the gig in your edit page shows * BAND/ARTIST UNKNOWN *, it will not show on any public page. You must either select a band/artist by typing their name into the 'Band/Artist' section, or by selecting a band/artist from your list of bands (this list contains bands who have played before at your venues, as well as any bands/artists you have created). If the band/artist does not yet exist on Lemonrock, you may create it in your 'my bands/artists' page, return to 'my gigs' and use the new band/artist in your gig.

(2) Venue unknown. If the gig in your edit page shows * VENUE UNKNOWN *', it will not show on any public page. You must select a venue by either typing its name into the 'Venue' section, or by selecting a venue from your list of venues (this list contains venues you have played at before, as well as any venues you have created). If the venue does not yet exist on Lemonrock, you may create it in your 'my venues' page, return to 'my gigs' and use the new venue in your gig.

(3) Not set up as a regular gig. If the gig was a regular/repeating one, make sure that you set the repeat options in your 'my gigs' page for that gig. The repeat options are 'Repeat period', 'Repeat pattern' and 'End date'.

If the final (end) date is in the past, you must change the start and end dates so that the end date is in the future again.


  I am trying to create a band/artist, but I get a warning message saying that they already exist. What should I do?

Find out if the existing band/artist page is being maintained by anyone (this information is at the foot of their page). If it's not regularly maintained, tell us, and we'll remove the old page so that you can maintain this band/artist yourself. However, if the band/artist page is already maintained by someone, you cannot edit their page without their login details - ask them if you know them personally.


  I am trying to create a venue, but I get a warning message saying that it already exists. What should I do?

Find out if the existing venue page is being maintained by anyone (this information is at the foot of their page). If it's not regularly maintained, tell us, and we'll remove the old page so that you can maintain this venue yourself. However, if the venue page is already maintained by someone, you cannot edit their page without their login details - ask them if you know them personally.


  I got a message 'Your session has expired'. Why?

This is to protect your computer from being misused by unauthorised people when you leave your computer unattended. If you don't type anything into the site for a certain length of time, the system will log you out automatically. You can change the length of idle time from the standard 90 minutes to anything between 10 minutes and 4 hours, by logging in and editing the number of minutes in your my details section. For your protection, please logout every time you use the site.


  My picture is too big to put on my page - how do I make it smaller?

Lemonrock accepts fairly big photos which it cuts down to a smaller size, but yours could be even bigger than this limit (currently 10MiB). We recommend you use a picture editing program such as Microsoft Paint (this comes free with Windows - find it under Accessories from your 'Start' button) or a commercial package (such as Photoshop or PaintShop Pro) to edit the photo(s) down to the size you really want them.

In Paint, select Image > Stretch/Skew from the menu and type in a percentage to the Horizontal and Vertical boxes. Keep the numbers the same to ensure the picture is not stretched. Then save the smaller image using File > Save As from the menu. This new file is the one you should then select when adding a picture to Lemonrock.


  I got a message 'Cookies must be enabled for login'. Why?

Lemonrock uses a cookie to keep track of your search options, favourite bands and venues, and your edit page settings. You will not be able to login unless cookies are enabled for www.lemonrock.com. In Internet Explorer, add www.lemonrock.com to your list of trusted sites. Go to Tools - Internet Options - Security - Trusted Sites. In Firefox, go to Tools - Options - Privacy - Cookies, and either allow all sites to set cookies (not recommended) or click the 'Exceptions' button and allow www.lemonrock.com. You can check here » if your browser has cookies enabled for this site.


Security, e-mail addresses and passwords
  My e-mail address has changed. Can you change my login details for me?

The easiest way for you to change your e-mail address is as follows:

1. login using your old e-mail address

2. go to your my details section

3. change your e-mail address and click on the 'Update' button.

If you have also forgotten your password, you will have to give us some security information so that we can change your e-mail address for you. This may take us several days to set up.


  What if I lose or forget my password?

You can ask us to automatically send you a reminder in an e-mail. There's a special form to do just that.


  How secure is my password?

It is very secure. In fact, your password is never transmitted by your computer when you login to use the site. Lemonrock uses powerful encryption techniques to guard your password.


  Does it matter if I enter my password in upper or lower case letters (i.e. normal or capital letters)?

If your password contains a dash ( - ) and you have "Caps Lock" active on your keyboard (look for the little light), your password will not be recognised, because the upper-case dash, on the same key as the dash, is a different character (it is an underscore _ ). If your password only contains letters, you can type it in upper or lower case. Once you have logged in, you can change your password to anything you like.


What can't Lemonrock do?
  Can I e-mail you my gig details?

No - Lemonrock is a dynamic site where you control your own publicity. See How do I get my gig listings onto Lemonrock? in the Content section above.


  Can I e-mail you press releases?

No - you can post your press releases under your 'my news' section when you login. This makes it possible for us to get your details onto the site as quickly as possible.


  Can you find us gigs?

No - Lemonrock is yours to browse and search for suitable venues.


  Can you recommend me a band to play at my venue?

No - Lemonrock is yours to browse and search for suitable bands/artists. See where they have played before, listen to their MP3s, see if they are free, and/or contact them!


  Can you send me any more details about a band or artist?

No - all the details of bands and artists on Lemonrock are there for all to see. We don't have any details about bands and artists not on Lemonrock. We recommend you use Google to find about any bands and artists that we don't list.


  Do you run any of the venues listed on Lemonrock?

No - all venues are run independently of Lemonrock.


Miscellaneous
  Can I send you e-mails about my band, or gigs for the gig guide?

No: Lemonrock is your very own publicity machine at your fingertips! You simply login and add your details yourself - it's easy, and you can modify the information at any time. If you want to attract even more attention to your band/gig/venue/event, you can login, write and submit your own news article (under your 'my news' section) and we'll add it to our news page.


  What makes the Lemonrock gig guide better than my own band/artist/venue site?

Lemonrock is visited by thousands of live music-goers every day. If people don't know about you, your band or your venue, or can't find you on the Web, they use Lemonrock, an established gig guide since 2000. People rely on the accurate and up-to-date information on Lemonrock, because it's easy for artists and venues themselves to update their own pages. Lemonrock is the first place that music goers look, either on the Web or on their mobile phones. When someone searches for gigs by city, town or postcode, your gig or venue comes up in the listing for the requested area and day(s).


  Why the name 'Lemonrock'?

Lemonrock was established in 2000, when the race for good domain names was already in full stride. We spent weeks looking for an easy-to-remember name that was made up of two simple words, and would stick in people's minds. Lemonrock was born! Also, lemon rock is the sweet lemon-flavoured soft rock (candy) like Edinburgh Rock you get in Scotland, which reminded the Editor of his happy childhood there...




  I can't find a suitable venue type in your list or... I can't find a suitable music genre in your list.

If your music type or venue type doesn't fit into any of our categories, Web-mail us a request, and we'll add it for you.


  Why can I only create gigs for some bands/artists or at some venues?

If you join as a Band/Artist Member, you will be able to add and edit gigs where your bands/artists are playing (the venue may already exist, or you can create new venues). Or, if you join as a Venue/Promoter Member, you will be able add and edit gigs for your own venues (the bands may already exist, or, again, you can create them if they don't yet exist on Lemonrock). To summarise:

As a Band/Artist Member:

You can create bands/artists ('your' bands and artists)
You can create gigs for your bands/artists at *any* venue
You can create venues if they don't already exist
You cannot create gigs for bands/artists that are *not* yours

As a Venue/Promoter Member:

You can create venues ('your' venues)
You can create gigs for your venues for *any* artist or band
You can create bands/artists if they don't already exist
You cannot create gigs for venues that are *not* yours


  I can't find a band/artist or venue that I'm sure used to be on Lemonrock. Where has it gone?

We regularly clear out old venues and bands/artists that have had no gigs, have no information about themselves or are otherwise not really part of the live music scene. If the band/artist or venue has a new gig, you can create the band/artist anew in 'my bands/artists', or the venue in 'my venues' in your edit page. Writing something useful about the new band/artist or venue will increase its chances of staying on Lemonrock after the gig has passed.


FAQs last updated 30 July 2008

Lemonrock is produced by Hi-Tech Communications Ltd © 2000 - 2008